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Customer center
You can take care of your inquiry here, or connect with LOTTE AUTO GLOBAL.
Auction / Bidding Guide
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Step1. Check the auction schedule
Please check the next available Auction Schedule. -
Step2. Check the bidding history
Please check the unit you won in the auction in the Bidding Result. -
Step3. Contact Lotte manager
Please consult with LOTTE about the additional cost including shipment.
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Step1. Enter price
Please check the price of the unit from Bidding. -
Step2. Check bid result
Please check the Bidding Result once the bidding is finished. -
Step3. Contact Lotte manager
Please consult with LOTTE about the additional cost including shipment.
Contact Guide
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Step1. Consult on website
Please click the button on the right below side, if you want to discuss with LOTTE directly. -
Step2. One-on-one inquiry
Please use Inquiry from Customer Center regarding any complaint or other inquiries. -
Step3. Contact us by phone
Please make a phone call to the number at "Contact Us", if you want to inquire on phone. (Supported languages : English, Spanish, Arabic)
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Step1. Consult on website
Please click the button on the right below side, if you want to discuss with LOTTE directly. -
Step2. Consult on KakaoTalk
Please search LOTTE AUTO AUCTION GLOBAL in Kakaotalk, if you want to discuss in Kakaotalk. -
Step3. Contact us by phone
Please make a phone call to the number at "Contact Us", if you want to inquire on phone. (Supported languages : English, Spanish, Arabic)
Seller’s Guide
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Step1. Retrieve car information
You can register your car easily with the car number or VIN number. Please check the information registered automatically by the car number or VIN number. -
Step2. Check car options
Please check the car option registered automatically. -
Step3. Register car condition
Please register the current condition of the unit. Please register the working condition of the unit. -
Step4. Register car photos/videos
Please upload the photos of unit. Please upload the video of unit, or you can upload the link of video. -
Step5. Enter car price and request an exhibition
Please register the price you want to receive for the unit. Please consent on cluases and request for displaying your car.
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Step1. Hold the car
Please secure the unit until the payment is settled from buyer -
Step2. Download/upload documents
Please download the invoice and the shipping mark of the sold unit. Please upload De-registration Certificate and Export License of the sold unit. -
Step3. Check car payout
Please check the Amount to receive of the sold unit.
Buyer’s Guide
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Step1. Book a car purchase
Please choose the delivery place you want to take. Please request 'Price Inquire' to proceed the purchase order. -
Step2. Confirm price
Please confirm the price of car and shipping. Please leave your comments if you have any questions. -
Step3. Request a car Invoice
Please ask the invoice of car you confirmed the purchase. -
Step4. Deposit the car payment
Please make the payment within the due date. -
Step5. Check shipping information
Please check the delivery status of the purchased unit.