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If you have additional questions, please use 1:1 inquiry.
FAQ
  • Buy a car (Buyer)
    question
    Do you provide information about customs duties and import clearance procedures for purchased vehicles?
    answer
    Lotte Auto Global supports vehicle transactions and forwarding procedures only within South Korea. 



    ​ For detailed information about import customs clearance, local duties,
    and taxes in your country, please consult a local customs broker or your logistics partner directly. 


    ​ We promise accurate and prompt support for processes within Korea, but inquiries related to overseas customs and import clearance
    should be addressed to local specialists.
  • Buy a car (Buyer)
    question
    How long is the warranty or refund responsibility valid for purchased vehicles?
    answer

    For vehicles purchased for export purposes, the warranty (after-sales service) and refund responsibility expire

    at the point of vehicle acceptance according to Incoterms standards.



    However, if any critical defect arises that differs from the performance inspection record at the time of delivery,

    you may be eligible for additional compensation upon mutual agreement with our company.



    We strive to ensure the highest quality of export vehicles and always respect our customers' rights.😘

  • Buy a car (Buyer)
    question
    The difference between vehicles with “Guarantee" and without it.
    answer


  • Buy a car (Buyer)
    question
    Purchase procedure
    answer